Shipping

FREE STANDARD SHIPPING

• US orders over $28 will get free standard \ priority shipping
• Sometimes we do an awesome free shipping promotions on all domestic orders. Join our newsletter to receive these offers, promotions and discounts sent right to your inbox!

TSTARS SHIPPING OPTIONS 

Once an order is placed, we have 3-5 business days for processing. Once shipped, delivery times depend on the selected shipping method.

• STANDARD SHIPPING - USPS First Class Mail (3-6 days),
• PRIORITY SHIPPING - USPS Priority Mail (2-4 days)
• EXPRESS SHIPPING - USPS express (1-2 days) shipping

WHERE DO WE SHIP FROM?

We ship from our facility situated in Miami, FL.

WHERE CAN I FIND A TRACKING LINK?

You should have received an email with order confirmation details when you placed your order, and another email with a tracking link when your order was shipped to you.

If you didn’t receive a tracking confirmation, check your email spam folder. Sometimes our emails get sent to the spam folder accidentally. If it is not there, contact customer service.

To Track your Tstars Order:

1.Please make sure that you are on the correct courier site, many customers confuse ups and USPS, all our domestic packages are sent with USPS.

https://tools.usps.com/go/TrackConfirmAction_input

2.Tracking details can take time to update on the couriers site once the package has been picked up. Please try again a few hours later and if you still getting an error, contact our customer service team at service@tstarsonline.com.

INTERNATIONAL SHIPPING

We ship to most countries on the planet! We want the whole world to be able to enjoy Tstars products.


INTERNATIONAL SHIPPING AND TAXES
International orders may be subject to import duties and taxes which are the responsibility of the buyer. Fees charged depend on the country of delivery and cannot be predicted by Tstars. Please contact your local customs office for further information.

Please note: International shipments may be delayed by the customs process and/or other unforeseen circumstances beyond our control.

MY ORDER ARRIVED LATE, CAN I GET MY SHIPPING FEES REFUNDED?

If the delay was the fault of Tstars or the courier, we will issue a refund for the shipping fees. However if the delay was due to weather conditions, factors affecting air and ground transportation or Acts of God, we do not refund shipping fees.

I DIDN’T RECEIVE MY ORDER, WHAT DO I DO?

We are so sorry to hear that! If you placed an order and it didn't arrive on time ( US more than 10 days / international order more than 30 days), please contact our customer service via email service@tstarsonline.com and we will handle it for you right away!